This post is old, you can browse Saudi Arabia new jobs

Manager, Relationship Management

Join over 1k people and receive free job offers in your inbox


In support of, and to enable, OXAGON to be the easiest place in the world to do business, the Investor Care Center (ICC) ultimately aims to be a fully activated one-stop-shop supporting incoming investors/ tenants with a range of integrated advisory, operational and administrative services throughout their investor/ tenant onboarding journey which enables investors/ tenants to navigate the broad business and regulatory environment to successfully design, build, and operate their OXAGON manufacturer/facility and position them for future growth.

The purpose of the role of the Manager, Investor Care Center (ICC) is as follows:


  • Acts as a single point of contact for coordination between the investor/ tenant and NEOM/ OXAGON sectors/ KSA authorities and owns and leads the relationship with a number of investors/ tenants and is responsible for their successful onboarding in OXAGON.
  • Collaborate with investors/ tenants, other ICC teams, other OXAGON, and other NEOM teams to identify onboarding requirements and build a robust onboarding project plan. Obtain approval for each onboarding plan from the line manager and other stakeholders as appropriate.
  • Acts as a trusted advisor and primary point of contact for the assigned portfolio of investors/ tenants throughout their onboarding journey, and potentially beyond, as they enter the operational phase.
  • Supports the ICC team in building and optimizing the investor onboarding journey, investor manual, and other tools that support the aims of OXAGON and the investor/ tenant.
  • Maintains investor/ tenant data on the Customer Relationship Management (CRM) database and dashboard. As applicable, gather and validate relevant inputs regarding the investor.
  • Work with investors and other ICC technical onboarding and ICC permitting and licensing teams to identify the onboarding requirements and build a robust onboarding project plan (including Permitting & Licensing, Technical Onboarding, etc.) in collaboration with the ICC team. Obtain sign-off on the needs and schedule from the ICC Manager and the investors’ teams.
  • Liaise with various service providers (internal/ external) to help the investors secure accommodation, utility supply, workforce, and other services (e.g. engineering, architecture, banking, legal, etc.)
  • Provide feedback to the ICC Technical Onboarding Manager on internal processes for ICC’s scope of onboarding and service delivery activities and suggest developments to improve operational efficiency.
  • Understand the investor journey and the requirements for each phase of the journey.
  • Lead/ own monthly interface, weekly, and other meetings and calls with investors/ tenants; prepare/ distribute reports/ minutes; work with working groups and other stakeholders to ensure that all actions are closed.
  • Lead and coach the Relationship Management Leads and provide guidance and training to the team.


  • 10+ years of relevant experience, or in relevant adjacencies.
  • Minimum bachelor’s degree.
  • MBA or other relevant master’s degrees is a plus.
  • Understand the building development process (design phases, construction, and operation).
  • Effectively uses MS PowerPoint, Projects, Word, and Excel.
  • Outstanding written, verbal, and presentation communication skills.
  • Able to work effectively in, and contribute to, a diverse and multicultural environment.
  • Exposure to the Saudi Arabian business environment is a plus.
  • Proven stakeholder management and networking capabilities.
  • Relationship builder who inspires trust and confidence with all stakeholders.
  • Team player able to work in a highly matrixed organization.
  • Able to perform to high standards in a high-pressure, often fluid, and sometimes ambiguous and demanding environment.


in Saudi Arabia , Tabuk city

number of positions

1 Jobs available, apply now

job type


experience years

Mid-Senior level

2 weeks ago
why ?

register on website    

join us

are you ?


what is your full name ?

what is your email ?

set a password

repeat the password

account created

log in