Customer Service Officer
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Company Description
- Be a main contact of Northwest Africa including Algeria customers.
- Collect customer need and coordinate between Supply & sales team, to achieve the target Customer Service Levels at the appropriate cost.
- Manage Commercial & Sample Order and provide the appropriate documentation.
- To provide a coordination point of contact for order delivery planning.
- To manage the MDM (creation material, customer) for all available tools
- Be responsible of the complaint process and make sure it follows Syngenta processes.
- To support the local supply chain team in its daily activities.
- Support local team on Algeria office task’s
- Coordinate with finance for customers follow up (ARM, taxes.)
- Prepare a file with NWA Commercial and Smples order follow up on daily basis.
- Send order status to customers on weekly basis, in high season, and monthly on normal season.
- Share Customer Statement of Account with TSR on monthly basis to ensure payment is done in time.
- Ensure filing of the necessary documents and share them with the stakeholders on monthly basis.
- Inform stakeholders in time to enable necessary decision is taken.
- Work closely with CU Customer Services to ensure seeds are available as per customer sales plan.
- Prepare the KPI’s on monthly basis: Lost sales, order Status, Complaint status.
- Ensure process is clear for all stakeholders (commercial and samples).
- Relevant customer services qualification.
- Comprehensive knowledge of Supply Chain processes
- Customer’s oriented & ability to communicate easily in Different language.
- Effective liaison with other business functions.
- Shows initiative, proactive and be willing team player.
- Ability to work under pressure and open to learn.
- IT skills especially of Microsoft MS Office Programs.
- Extensive interaction with general management across the business.
- Experience in Agri-Business industry is a bonus
geo
in Algeria , Algeria city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Mid-Senior level
This job is closed
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1 year ago
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