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Business Process Lead

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Part of the Process Center of Excellence (PCoE) team, the Business Process Analyst will work with other Water departments to ensure the alignment of Business Processes, systems, data and people to deliver the business strategy.

Key Accountabilities And Responsibilities

Build the AS IS state

  • Conduct discovery workshops to understand current processes, needs and business requirements
  • Create process maps
  • Document As-Is processes
  • Support the team to design their processes from high level down to work instructions
  • Support the efficient documentation of work procedures and business prerequisites
  • Support in the development of key Performance Indicators (KPI’s)
  • Propose measures to control efficiency of business processes
  • Collect appropriate data to monitor process efficiency
  • Measure process performance
  • Assist in the implementation of end-to-end business processes as well as training
  • Record and maintain processes in MAVIM, our online business process repository

Change & continuous improvement

  • Investigate operational requirements, problems, and opportunities
  • Make use of data to uncover inefficiencies
  • Propose and lead improvement initiatives to increase efficiency
  • Assess potential improvement initiatives requested by Water teams
  • Monitor improvement initiatives
  • Support the team with change requests
  • Work closely with process owners so they can manage business change to adopt new business processes successfully
  • Communicate change to relevant stakeholders
  • Coordinate between Water teams & IT/digital teams to assess the need for software solutions
  • Assist in training and software adoption when necessary

Key Accountabilities

  • Promote a process culture amongst the team through the Center of Excellence (CoE)
  • Capture business requirements from a wide range of stakeholders
  • Design processes at various level of details
  • Become a key user of the Business Process Management System (BPMS)
  • Lead awareness/training sessions on process excellence / change and automation
  • Manage change requests related to business processes
  • Assist with change management

Background, Skills

  • Familiar with Business Process Management
  • A qualification in Business Analysis or business processes would be highly desirable
  • Experience in process design, mapping processes and documenting requirements
  • Familiar with Business Process Modeling Notation (BPMN) standard
  • Ability to analyze and interpret data
  • Attention to details
  • Adaptability and ability to deal with uncertainties
  • Analytical thinking combined with logical reasoning
  • Interpersonal, social and communications skills in a multicultural environment
  • Excellent written and verbal skills (professional proficiency on English mandatory and Arabic as a bonus)


  • Bachelor or higher degree in Management or Business Administration, Data Science, Math, Economics, or a related field
  • Highly desirable certifications/accreditations:
  • Lean Six Sigma
  • Six Sigma Green Belt
  • BIZAGI certification
  • Robotic Process Automation – UiPath certification
  • Microsoft PowerApps
  • Certification of Capability in Business Analysis (CCBA)
  • Business Process Reengineering (BPR)
  • Certified Business Process Professional (CBPP)


in Saudi Arabia , Tabuk city

number of positions

1 Jobs available, apply now

job type


experience years

Mid-Senior level

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