Products Training Engineer

We are looking for an experienced and result-driven Products Training Engineer with excellent skills and willingness to work under pressures, and learn new knowledge within international environment, with training, communications, and presentations skills Responsibilities • Take ownership of customer training sessions either online or offline • Good knowledge of SaaS Technology • Training Documentation and records • Build the training materials (Presentation, documentation, etc.) • Follow up with clients after training • Keep up to date with the products team • Provide prompt and accurate feedback to customers • Ensure proper recording and closure of all issues • Prepare accurate and timely reports • Document information in the form of knowledge base, tech notes and articles • Work with the technical lead assigned to the business area, define design solutions across all system components, and identify all configurations and build tasks, and • Follow the SLA for issues with respect to the severity. • Help Technical support engineers You shouldn’t apply if • You're not a native Arabic speaker • You're looking for a short-term gig. We prefer long-term employees • You don't enjoy (enterprise) software and technology • You value job titles and organizational fluff, or • You aren't a self-starter and need training for everything you do • You're not a proactive person Requirements • Bachelors in CS, CE, IT, CIS or equivalent Out of work for at least 3 months • Living in Jeddah is a must • Saudi National, Native Arabic speakers with High proficiency in English with excellent written and oral skills are a must • Having a minimum of 4+ years in a client-facing role. • Proven working experience in enterprise training and technical support, IT support, or as a technical engineer • Strong problem-solving skills • Excellent client-facing skills • Keen to learn new technologies • Excellent written and verbal communication skills, and • Great interpersonal and communication skills • A self-learner can pick up tech skills with minimum support and have a curiosity about learning new concepts. • Do not shy away from work that requires patience and perseverance. • Experience in working with SaaS technology. • Good Experience with CRM and Marketing Platforms • Excellent knowledge of Business processes and how to create business processes