Customer Service Representative - Al Ahli Bank
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Specific Accountabilities
- Customer enquiries: Respond to customer enquiries and provide customer service and support
- Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague
- Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
- Reconciliations: Perform end of day reconciliations accurately and on time
- Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers
- Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed
- Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately
- Other: Perform any addition duties that assigned by Manager
Job success factors
- High quality customer service
- Requests/applications accurately processed
- Returned cheques,, new ATM cards etc. handled without delay
- Money transfers accurately processed
- Successful identification of sales opportunities and transfer to a colleague
- Accurate records of transactions etc.
- Compliance with operational procedures and instructions, risk policies
Education:
· Diploma or Bachelor degree
geo
in Kuwait , Kuwait city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Entry level
Jobs in KuwaitThis job is closed
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1 year ago
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