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Technical Support Engineer

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  • Responsible for following projects Installation and POC with our partners.
  • Ensures the regular & proper verification, performance, implementation for already exist and new projects.
  • Conduct training sessions for partners/clients on newly installed hardware products.
  • Validates system functionality by executing the operational checklist in order to ensure that each piece of equipment is working properly.
  • Experience in engineering documents and technical submitting
  • Collaborates with project manager in quote preparation and deliver detailed project plans and work breakdown.
  • Create documentation for delivered projects and follow up with customers after installations.
  • Provide technical client support and issue resolution remotely (via email, phone, and other electronic medium) or onsite.
  • Conduct live demos to introduce hardware products to clients.
  • Responsible for the software installation process for clients as per Company standards.
  • Coach & lead partner’s hardware technicians

Job Requirements :

  • Bachelor of Engineering – Electronics and Communications Dept.
  • 2-3 years of experience in related field.
  • Good English command.
  • Flexibility with Work Conditions and Emergency Cases.
  • Solid experience in problem analysis and resolution of software problems.
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
  • Strong written and verbal communication skills.
  • The ability to establish rapport and motivate associates at all levels in an effective manner
  • The ability to manage multiple tasks simultaneously.
  • Strong computer skills and have the ability to effectively use Internet and Microsoft Office products including Outlook, Word, PowerPoint, and Excel.


in Egypt , Cairo city

number of positions

1 Jobs available, apply now

job type


experience years

Starting with 2 years

1 year ago
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