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Technical Support Engineer 1

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About the job

Technical Support Engineer 1 (Connectrix Team)

Delivering technology for a changing world calls for a flexible workforce.

Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer on our Primary Storage team in Cork.

Key Responsibilities
Supporting Dell Connectivity products for DELL customers across Globe
Primary responsibilities include remote technical support for FC SAN products such as Brocade, Cisco fabric switches & DELL IP Switches
Troubleshooting and simulating the problems in lab and providing solutions to customer
Technical support includes voice call/dial in and troubleshooting remotely
Day to day activities include Connectrix break-fix issues, analyzing configuration issues, coordinating with engineering, collaborating with other product support teams
Troubleshoot the issue and provide solution to the customer
Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from DELL Customers, Customer Engineers, or remote maintenance calls and Web Support Calls
Candidates should demonstrate specific knowledge of DELL products Exhibit a positive attitude to customers and other employees
Ability to support and communicate with customers over the phone or preferred communication method by customer
Flexible to work in 24/7 shifts (Rotation Shifts)
Work on customer issue remotely via phone/email/chat/WebEx

Essential Requirements
Experience on FC Switches Brocade, Cisco & SAN management
Working knowledge of TCP/IP, iSCSI and Fiber channel protocols
Troubleshooting (fix issues related to advanced configuration on Switches (Brocade & Cisco)
Experience in NAS/ SAN storage would be an added advantage
Knowledge on host operating systems like Solaris, HP-Unix, AIX and windows
Strong knowledge on fibre channel basics
Strong customer service skills to address issues/escalations
Excellent analytical, troubleshooting and problem solving skills
In-depth knowledge on Fabric switches will be added advantage
Good working knowledge of IP, iSCSI and fibre channel protocols
Knowledge on replication technologies
Ability to make effective decisions dealing with product and customer issues
Exhibit a positive attitude towards customers, other employees and be a great team player
Excellent oral & written communication skills
Proficiency in hardware, software and/or operating system environments
Should be willing to work in shifts (24/7 environment)
Strong communication skills.

Desirable Requirements (Any of the following will be beneficial)
FC Switches Brocade, Cisco & SAN
TCP/IP, iSCSI, and Fiber channel protocols
NAS/SAN storage
Host operating systems like Solaris, HP-Unix, AIX, and Windows

Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here.

Closing date: Apply Today!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.


in Egypt , Cairo city

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1 year ago
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