This post is old, you can browse United Arab Emirates new jobs

Junior Experience Design Consultant

Join over 1k people and receive free job offers in your inbox

Job Advertisement

Junior Experience Design Consultant

Make a difference every day

The Job Opportunity

At Serco, our purpose is to be a trusted partner of governments, delivering superb public services that transform outcomes and make a positive difference for our fellow citizens.

ExperienceLab is Serco’s people-centered design and innovation agency – a global brand across 4 locations. ExperienceLab’s vision is a world better designed for everyone. We’re creating it by bringing human insight to life.

Successful candidates for ExperienceLab's graduate program will have the chance to learn from seasoned service designers and innovation consultants while playing a crucial part in developing solutions that transform the way our clients deliver services.

Serco delivers essential public services to customers in the UAE on behalf of governments, semi-governments and large private corporations.

Key accountabilities
  • Assist the Experience Designer with project work and work with others to gather, analyse and synthesise data
  • Carry out research activities from attending kick off meetings, recruiting participants, preparing discussion guides, and supporting the moderation of research sessions
  • Communicate insights, using visual, written and verbal skills and support in creating service design artefacts (e.g. journey maps, service blueprints, persona etc.)
  • Collaborate with cross-functional teams to define, design and deliver forward looking solutions and support with prototyping and testing products with real customers and stakeholder clients
  • Demonstrate ideas and innovation to remove inefficiency and proactively challenge/make change happen
  • Build a deep understanding of Serco and our customers and communicate effectively with diverse stakeholders, colleagues, customers and team members.
  • What we are looking for in our candidates
  • Degree level qualification ideally backed by a passion for design
  • A genuine interest in people and services
  • Strong passion to “make a difference” – in whatever way you define
  • Desire to learn – through self-development
  • Excellent communication and listening skills
  • A natural relationship builder
  • Ambitious and driven with a willingness to take responsibility for your career 

At Serco, not only is the nature of the work we do important, everyone has important role to play.


We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Join Us

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

We Take Pride In What We Do

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.


in United Arab Emirates , Dubai city

number of positions

1 Jobs available, apply now

job type


experience years

Starting with a year

1 year ago
why ?

register on website    

join us

are you ?


what is your full name ?

what is your email ?

set a password

repeat the password

account created

log in