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Chef de Réception

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Is in charge of the organization and quality of services offered to customers by the Reception, Reservation and Floor departments

Is the guarantor of the economic and qualitative results of his/her department - Participates in the definition and implementation of the hotel's strategy

Ensures compliance with internal and external audit procedures (resavision, basic vision, etc.) Main responsibilities Customer relations

Initiates and participates in strong customer relations throughout the stay in order to build customer loyalty

Meet the hotel's guests on a daily basis thanks to his/her regular presence in the lobby and at the hotel's reception

Ensures a warm and personalized welcome for the client

Knows the habits of regular customers and passes on instructions to the various departments

Manages customer complaints when they have not been dealt with by his/her colleagues.

Is responsible for the proper functioning of the services under his/her responsibility

Ensures that all the brand's standards are correctly and regularly applied

Ensures the proper follow-up of customers and the services offered to them

Controls the organization of the work and the functioning of the whole of his/her department Provides a daily summary of the activity and past events to the General Manager and participates in the policy of the place Team management - Involves and motivates his/her teams

Ensures that staffing levels are in line with the hotel's activity

Recruits his department heads

Validates the recruitment of all team members

Participates in the development and implementation of the training plan for his/her department

Carries out annual appraisal interviews with his/her direct collaborators, sets their objectives and supports them in the realization of their professional project

Validates the evaluation interviews conducted by his/her department heads (reception and floors)

Organizes and leads information and discussion meetings with his/her teams - Ensures a good working atmosphere

Supervises and coordinates the departments: ensures that they are well organized and function properly

Respects and enforces the rules of labor law 1 Sales / Commercial Accommodation Manager

Participates in the development of the marketing plan and the commercial action plan of the establishment

Optimizes the occupancy rate of the establishment

Ensures the implementation of the commercial policy defined by the brand and the establishment

Actively participates in the establishment's policy

Regularly monitors the quality of services offered, through customer feedback and quality audits

Regularly informs itself about its competition

Involves itself in the local environment in order to understand its expectations

Continuously monitors the hotel's distribution on the Internet Management

Elaborate the annual budget of the department and ensure its follow-up

Implements the accommodation rate policy by seeking to optimize the REVPAR

Ensures that staffing levels are in line with activity while respecting the established budget

Carries out spot checks on cash receipts, activity reports, etc.

Controls and analyzes the management charts produced by his/her department heads

Participates in "debtor" meetings and carries out a rigorous control of litigious files

Analyzes the results and takes the necessary corrective measures during the year Decides on the choice of investments for the department in agreement with its Health / Safety / Environment Department

Ensures the application of health, safety and environmental rules Knows the safety rules and ensures their application

Ensures the safety of goods and people

Respects the commitments of the "Environmental Charter" made by the establishment (energy saving, recycling, waste sorting...)

Required profile Education / Professional experience Bac + 2 to Bac + 4, BTS to Maîtrise d'Hôtellerie - Restauration or Hotel Management School

3 to 5 years of professional experience + a perfect knowledge of the hospitality industry

Good knowledge of revenue management

Previous Experience In Team Management Essential

Mastery of the Windows environment, and of the new technologies put in place

Good command of the local language and professional English

Knowledge of the local language, French and English

Skills / Qualities

Managerial - Ability to analyze and anticipate

Ability to listen and dialogue

Ability to take initiative and make decisions

Rigor and method

Diplomacy and self-control

Leadership - Resistance to stress

Good level of general culture



in Algeria , setif city

number of positions

1 Jobs available, apply now

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