Chef de Réception
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Missions
Is in charge of the organization and quality of services offered to customers by the Reception, Reservation and Floor departments
Is the guarantor of the economic and qualitative results of his/her department - Participates in the definition and implementation of the hotel's strategy
Ensures compliance with internal and external audit procedures (resavision, basic vision, etc.) Main responsibilities Customer relations
Initiates and participates in strong customer relations throughout the stay in order to build customer loyalty
Meet the hotel's guests on a daily basis thanks to his/her regular presence in the lobby and at the hotel's reception
Ensures a warm and personalized welcome for the client
Knows the habits of regular customers and passes on instructions to the various departments
Manages customer complaints when they have not been dealt with by his/her colleagues.
Is responsible for the proper functioning of the services under his/her responsibility
Ensures that all the brand's standards are correctly and regularly applied
Ensures the proper follow-up of customers and the services offered to them
Controls the organization of the work and the functioning of the whole of his/her department Provides a daily summary of the activity and past events to the General Manager and participates in the policy of the place Team management - Involves and motivates his/her teams
Ensures that staffing levels are in line with the hotel's activity
Recruits his department heads
Validates the recruitment of all team members
Participates in the development and implementation of the training plan for his/her department
Carries out annual appraisal interviews with his/her direct collaborators, sets their objectives and supports them in the realization of their professional project
Validates the evaluation interviews conducted by his/her department heads (reception and floors)
Organizes and leads information and discussion meetings with his/her teams - Ensures a good working atmosphere
Supervises and coordinates the departments: ensures that they are well organized and function properly
Respects and enforces the rules of labor law 1 Sales / Commercial Accommodation Manager
Participates in the development of the marketing plan and the commercial action plan of the establishment
Optimizes the occupancy rate of the establishment
Ensures the implementation of the commercial policy defined by the brand and the establishment
Actively participates in the establishment's policy
Regularly monitors the quality of services offered, through customer feedback and quality audits
Regularly informs itself about its competition
Involves itself in the local environment in order to understand its expectations
Continuously monitors the hotel's distribution on the Internet Management
Elaborate the annual budget of the department and ensure its follow-up
Implements the accommodation rate policy by seeking to optimize the REVPAR
Ensures that staffing levels are in line with activity while respecting the established budget
Carries out spot checks on cash receipts, activity reports, etc.
Controls and analyzes the management charts produced by his/her department heads
Participates in "debtor" meetings and carries out a rigorous control of litigious files
Analyzes the results and takes the necessary corrective measures during the year Decides on the choice of investments for the department in agreement with its Health / Safety / Environment Department
Ensures the application of health, safety and environmental rules Knows the safety rules and ensures their application
Ensures the safety of goods and people
Respects the commitments of the "Environmental Charter" made by the establishment (energy saving, recycling, waste sorting...)
Required profile Education / Professional experience Bac + 2 to Bac + 4, BTS to Maîtrise d'Hôtellerie - Restauration or Hotel Management School
3 to 5 years of professional experience + a perfect knowledge of the hospitality industry
Good knowledge of revenue management
Previous Experience In Team Management Essential
Mastery of the Windows environment, and of the new technologies put in place
Good command of the local language and professional English
Knowledge of the local language, French and English
Skills / Qualities
Managerial - Ability to analyze and anticipate
Ability to listen and dialogue
Ability to take initiative and make decisions
Rigor and method
Diplomacy and self-control
Leadership - Resistance to stress
Good level of general culture
22001655
geo
in Algeria , setif city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
undefined
Jobs in AlgeriaThis job is closed
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2 years ago
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