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Visa Application Officer (Kuwait)

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Summary

Starting month will be February 2024 / resume needs to be submitted in English.

Being fluent in Arabic and English is a must for this position.

The mission of a Visa Application Officer is to realize all tasks required for the represented consulate(s) to process visa applications.

According to the department where he/she will be assigned, the Visa Application Officer will have to welcome clients, collect and and capture their data with all information related to them.

All applicants that he/she is handling must be treated by using the best practices of customer service.

Description Of The Position

The VAO at Capago has the following objectives:

  • ➔ The mission of a Visa Application Officer is to realize all tasks required for the represented consulate(s) to process visa applications.
  • ➔ According to the department where he/she will be assigned, the Visa Application Officer will have to welcome clients, collect and and capture their data with all information related to them.
  • ➔ The visa application officer is the face of Capago. All applicants that he/she is handling must be treated by using the best practices of customer service.

Responsibilities

The main responsibilities of the VAO are as follows:

  • ➔ Welcoming all visa applicants in the operated visa application center
  • ➔ Process the visa application of the applicants (front office) ;
  • ➔ Collect payments from the applicants (Payment counter) ;
  • ➔ Manage the biometric collection of visa applicants (biometry) ;
  • ➔ Manage all back office tasks to finalize the visa application of our applicants (back office) ;
  • ➔ Manage all other tasks given by the management.

Required Skills

The skills required for this position are:

★ Excellent customer service skills and typing skills

★ Proficiency in MS Office

★ Good with emails , problem solving and effective decision making

★ Ability to handle pressure

★ Energetic, proactive, versatile , commitment to team work and team spirit

Being fluent in Arabic and English is a must

Diplomas And Experience

  • Matric or equivalent
  • Tertiary qualification is an added advantage
  • Previous customer service experience as a customer service consultant

Personal Skills

  • Excellent interaction and interpersonal skills
  • Motivation, communication, engagement in team work

EMPLOYMENT LOCATION

This position is to fulfil in/at:

  • Kuwait ( Middle East )

geo

in Kuwait , Capital city

number of positions

1 Jobs available, apply now

job type

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experience years

مستوى المبتدئين






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