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Quality Manager

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Quality Manager

Job Code

Reports to

Head of SHEQ

Direct Reports

Manager’s, SMP ' s and Consultants




Role Purpose

The Quality Manager is instrumental in fostering a culture of quality across Sindalah's facilities management operations. This role ensures that the highest standards of quality are met and exceeded, in alignment with Sindalah's ultra-luxury standards and the broader vision of NEOM.

Key Accountabilities & Activities

Key Responsibilities

  • Develop, implement, and manage quality assurance strategies to ensure exceptional service delivery across Sindalah's facilities management operations.
  • Lead and develop the quality assurance team, promoting a culture of continuous improvement and excellence.
  • Engage with stakeholders to understand their expectations, ensuring that quality assurance initiatives meet and exceed these expectations.
  • Collaborate with the Technical Services Senior Manager and other relevant managers to align quality assurance strategies with Sindalah’s operational goals and NEOM's vision.
  • Employ cutting-edge technologies and best practices to enhance the effectiveness and efficiency of quality assurance processes.


  • Achievement and maintenance of high-quality standards across facilities management operations.
  • Effective leadership and development of a high-performing quality assurance team.
  • Positive stakeholder engagement and feedback regarding quality standards.
  • Successful integration of technology and best practices in quality assurance processes.

Background, Skills & Qualifications

Knowledge, Skills and Experience

  • Proven experience in managing quality assurance within a luxury or ultra-luxury environment.
  • Strong leadership, team management, and interpersonal skills.
  • Ability to engage effectively with a diverse group of stakeholders.
  • Experience in leveraging technology to enhance quality assurance processes.
  • Knowledge of relevant quality assurance standards and best practices.


  • Bachelor’s degree in Quality Management, Engineering, or a related field.
  • Professional certifications in quality management are preferred.




  • Executive Director
  • Sindalah Directors
  • CEO Office/ExCom
  • GRC
  • Sindalah Proponent
  • NEOM Sector/Department Heads
  • Industry associations and Standards bodies
  • 3 rd Party Consultants & Professional Advisors
  • 3 rd Party JV Partners and Investors
  • Related Government agencies


in Saudi Arabia , Tabuk city

number of positions

1 Jobs available, apply now

job type


experience years

Mid-Senior level

7 months ago
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