Customer Project Manager
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About this opportunity
We are looking for a Customer Project Manager (CPM) in Saudi Arabia who will lead assigned customer projects in the Digital Services (DGS) BSS (Business support system) domain securing that project goals are met; customer’s expectations are fulfilled and that the customer relation is handled in the best possible way within the scope of the contract.
What You Will Do
- Establish the project plan baseline: define project scope, secure the necessary resources and plans and supervise all activities
- Drive project execution: track project activities, supervise and handle changes, conflicts, and critical issues
- Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events
- Handle project finance: ensure financial system monitoring
- Develop the business: participate to contract preparation and to pre-sales meeting
- Mentor the project team and support their professional growth
- Secure delivery compliance to both contractual and business case requirements
- Actively seek to improve top and bottom lines, managing project finances and by identifying and driving add-on-sales opportunities
- Drive improvement activities related to risk assessments and risk management
- Work closely with the account team during presales, responsible for contract execution strategy, cost estimations, time & resource planning
- Education: Bachelor or Master of Science in Engineering, Computer Science or equivalent
- Min years of experience: More than 7 years in ICT
- Demonstrable experience of several years in project manager role; or equivalent leadership role
- Domain experience: Telecom BSS
- Product Knowledge: Charging, Billing, Mediation, Catalog Manager, Telecom CRM, Ericsson Wallet Platform, Mobile Money, Order Care, Digital Monetization
- Experience in systems integration projects with high number integration points requiring heavy customization and non-standard integrations is an asset
- Certification: PMI© project manager certification (PMP) or equivalent
- Proven problem-solving skills and good in written & spoken communication
- Customer focused and desire understand business and customer needs
- Professional attitude with solid ability to prioritize, manage time and deliver results
- Good team player with high interpersonal skills
- Financial Acumen & Analysis Skills
- Customer and Market Insight
- Proficiency in English
- Project management skills acquired through training, project management experience or other experience of using project management methods.
- Experiences related to project management methodologies, techniques and tools.
- Professional competence related to the project type and the nature of the project outcome.
- Experience of working within the Telecom/IS/IT industry.
- Experience working with multi-national global decentralized organizations with the ability to establish good working climate in a virtual environment using phone, mail and collaboration tools as communication vehicles.
- Experience/knowledge in Ericsson Business Process (EBP) IT Process or ITIL or eTOM.
geo
in Saudi Arabia , Riyadh city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
more than 7 years
Jobs in Saudi ArabiaThis job is closed
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3 years ago
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