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Customer Service Representative

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Job Description

(Preferably UAE National)

Job Purpose

  • Handle all types if SRs logged in CRM queues.
  • Fix the identified process and systems gaps and provide feedback to business units on knowledge gaps to help in training.
  • Investigate all reopened cases in order to identify gaps for effective resolution.
  • Assist RMs to all type’s requests assigned to them for effective resolution/TAT.
  • Processing to all requests on BPM/Tracksoft with less errors.

Main Tasks

  • Receive all types of SRs assigned to center.
  • Investigates and identifies appropriate resolution
  • Avoid escalations
  • Proper Creation to all types of complaints
  • Validation to resolved complaints
  • Reduction in repeated complaints
  • Knowledgeable with processes, products and policies which are offered primarily by Business Banking and the entire bank.
  • Reduction in errors while performing transaction on BPM and Tracksoft
  • Document the gaps identified in terms of knowledge, process or system and provide the feedback to respective units.
  • Forward all requests received through emails from RMs and various internal departments.

geo

in United Arab Emirates , Dubai city

number of positions

1 Jobs available, apply now

job type

FULL TIME

experience years

Mid-Senior level






1 year ago
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