Client Advisor

Job Description Driving sales - Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities - Collects meaningful customer information throughout the client journey to feed into the CRM system - Effectiely uses cross- and upselling techniques to maximize sales opportunities. - Guides and influences the client to make the best possible decision to buy the right product. Client experience - Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques. - Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store - Engages with clients to uncover purchase motivations by asking good questions and listening to clients - Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques - Develops local and international client base and seeks to recruit and develop top clients. Product and Customer Knowledge - Using knowledge of Gucci and our products, engages with the clients using storytelling. - Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients’ typology in order to come up with the best possible solutions for our clients. - Enhances the client’s experience by providing them with useful insights into the local lifestyle trends (Theater, arts, travel, etc) - Combines styling knowledge with the ability to mix-and-match products to best serve the client. Store operations - As got a sound understanding of back of house procedures and operations - Knows how to handle products effectively, manage transactions, payment processes and general store administration (eg invoice signing, …) - Is aware and executes visual merchandising standards in line with guidelines - Understands how the store operates and how to best contribute to the overall functioning of the store. Job Type Regular Start Date 2022-01-04 Schedule Full time Organization Luxury Goods Arabia Limited