Identify the customer & Client’s needs and help them succeed in using our services.
Execute and Coordinate full services to the clients as per the company’s standard.
Maintain long term strategic partnership with major key clients.
Identify and analyze client needs and help the company sell the services in an effective way
Resolve key client issues and complaints through ongoing engagement via all communication tools and technologies / face to face meetings.
Coordinate communications between key clients and internal teams
Coordinate with, design, sales team, creative, logistics, procurement, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs are met
Collaborate with the sales team / account executives to maximize profit by up-selling or cross-selling
Assist in developing technical & commercial proposals to clients with Key Account Managers
Plan and present reports on account progress, goals, and quarterly initiatives to share with Key Account Manager
Analyze client data to provide customer relationship management
Effective use of people/support and technological tools to maximize revenue
Coordinate with Finance/Accounting on all pending trainers/other payables for processing
Work with Marketing, Social Media and Design teams for creative delivery, brand awareness, content design, and art work
Help identify project needs and help develop a detailed timeline for completion
Follow the project’s scope (Training/Workshops/Events, etc.)
Monitor and allocate project budget, and work within budget constraints
Assist in monitoring expenditures and assist to create detailed reports for upper management
Keep track of a project’s progress and ensure its completion before the deadline
Assist in the content design with the PM and Creative team
Establish and maintain relationships with key stakeholders to ensure that the project output is achieved including third parties and suppliers.
Implement changes to teams and processes as and when needed
Perform various administrative tasks as needed, including logistics for meetings and workshops, room bookings, catering, and visitor registrations and liaise with Procurement and logistics team
Track all deliverables
Assist to evaluate project results
Ability to communicate effectively, with tact and diplomacy, both orally and in writing, at all levels
Ability to work on own initiative, with a logical and analytical approach
Computer Skills specially MS Office.
Advanced knowledge of Project Management tools such as MS Project, Slack, Trello, etc.
Marketing, Sales & Business Admin background.
Arabic and English fluency is a must.