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Help Desk Technical Tier I Support

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Job Title: Help Desk Technical Tier I Support

Location: Camp Arifjan, Kuwait

Security Clearance

Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable)

Requisition Type:Proposal

Due to the nature of the work and contract requirements, US Citizenship is required.

Job Responsibilities

The Help Desk Technical Tier I Support position shall provide information and assistance resources that troubleshoot problems with computers or similar products on the network.


Shall field trouble calls via the phone and computer trouble ticketing system.


Shall perform laptop imaging.


Shall perform basic IP troubleshooting.


Shall build user accounts on the domain.


Shall add and remove computers from a Microsoft domain environment.


Shall assign user accounts to appropriate groups and permissions.


Shall build exchange mailboxes.


Shall troubleshoot user email issues.


Shall troubleshoot printers and map shared printers.


Shall document trouble calls and computer/network actions for reporting purposes.

Minimum Qualifications


Shall have seven ( 7 ) years of experience with IT systems


Shall have minimum of four (4) years in IT customer support and shall have two (2) years experience in a military environment.


Shall have one (1) of t he following required certifications : A+ CE, CCNA-Security, CND, Network+ CE, SSCP



Associates degree in Networking , OR eleven ( 1 1) years of recent specialized experience.

Trace Systems

Trace Systems, headquartered in Vienna, Virginia, was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at: www.tracesystems.com.

#jointracesystems (https://twitter.com/hashtag/jointracesystems?src=hash)

Trace Systems is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job ID 2023-5574

# of Openings 1


in Kuwait , Kuwait city

number of positions

1 Jobs available, apply now

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