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Showroom Concierge - Toronto

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VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values. A global business, VRAI has locations in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon.

We’re excited to be looking for a Showroom Concierge to join our growing team. You’ll be the first point of contact for all showroom guests and play an integral part in shaping the retail experience at VRAI. 

This role is perfect for you if you are detail oriented, thrive on hospitality, and want to create a memorable experience for life's special milestones. You are excited to learn more about jewelry and diamonds that are created sustainably, and are looking to join a nimble team to in turn help grow the VRAI brand.


  • Independent, motivated, and well-organized with excellent writing and communication skills
  • Compassionate, positive, patient, people-person
  • Able to multitask
  • Technologically savvy
  • Lives in the Toronto area
  • Available weekends


  • Provide exceptional customer service in the showroom by greeting clients warmly and professionally
  • Act as an ambassador of the VRAI brand and our values
  • Be a trusted advisor for walk-in clients with questions about VRAI, jewelry selection, jewelry care, and company policy (returns, upgrades, resizes, etc)
  • For more in-depth clients, match them with an available Diamond Expert or schedule them for a return visit
  • Maintain an organized and welcoming environment in the showroom by restocking jewelry, restocking amenities, spot-cleaning the cases and windows, and executing merchandising plans
  • Partner with Diamond Experts, Showroom Management, and Retail Operations to ensure optimal client experiences
  • Provide support for product launches, in-store events, press days, activations, and influencer hosting
  • Possess strong product knowledge across all categories of the permanent collection (engagement, wedding band, loose diamond, and fine jewelry)
  • Track walk-in traffic and drive repeat business by collecting contact information for our marketing channels

VRAI provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Additional Perks such as employee discounts are also available. 

Some plans may not be available pending global locations however other options may be presented.

VRAI  is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor under federal, state or local law.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

To find out more about VRAI check out: 


in Canada , Toronto city

number of positions

1 Jobs available, apply now

job type


experience years

Entry level

10 months ago
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