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Customer Care Representative

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About Curenta


Curenta is a digital health-tech startup changing the shape of long-term healthcare through medication delivery innovation. If you are excited to join an ultra-growth startup that is quadrupling its growth every month since the beginning, and enjoy the ride of changing the shape of industries, this job is for you.


About The Role


We are hiring a Customer Care Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.


Responsibilities


  • Create patients’ profiles and verify the patient’s eligibility status
  • Receive prescriptions and check their validity
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives, and provide the customer with prompt feedback
  • Assist with administrative duties such as generating weekly & monthly data reports, filing, etc
  • Comply with all security measures and quality standards
  • Build and maintain strong, long-lasting customer relationships


Requirements


  • Pharmaceutical Bachelors’ degree is a must
  • Fluent English speakers is a must
  • Excellent communication and customer service skills
  • Time management skills
  • Reliable with a keen eye for detail
  • Outstanding organizational skills
  • Analysis and problem-solving skills required
  • Knowledge of medication is a plus
  • Experience working with customer support.

geo

in Egypt , Cairo city

number of positions

1 Jobs available, apply now

job type

FULL TIME

experience years

Entry level






9 months ago
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