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Merchant Experience Consultant

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  • Provide quality customer care to inbound calls, chat and emails
  • Accurately categorize the reason for the customer call/chat
  • Raise support tickets with complete information to enable tracking and resolution of customer requests
  • Investigate and resolve customer complaints then close support tickets
  • Maintain a database of customer information
  • Escalate inquiries to the appropriate team
  • Assist customers with registration or account creation
  • Pass customer feedback onto the product or sales team to improve the organisation’s offerings
  • Respond promptly to customer inquiries
  • Maintain a positive, empathetic, and professional attitude
  • Capture customer satisfaction at the end of every interaction.
  • Stay updated on emails and be updated and familiar with all supporting documents on the knowledge base
  • Contribute positively towards the achievement of performance targets in all aspects of the team’s activities
  • Proactively provide solutions or improvements to Tap management that deliver improved complaints management processes for Tap Customers and where possible reduce the volume of complaints
  • Support a good team and working environment by assisting fellow employees and participating constructively in team objectives.
  • Work on a shift basis. (remote outside of business hours)
  • Carry out other duties, as assigned based on the demands of the business and growth of the role


in Kuwait , Hawalli city

number of positions

1 Jobs available, apply now

job type


experience years

Entry level

1 month ago
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