Front Office Receptionist
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Organization- Hyatt Regency Aqaba Ayla
- Administration
- Maintains the Daily Log Book.
- Reports “Lost and Found” items.
- Customer Service
- Delivers the brand promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers as appropriate.
- Be familiar with the hotel’s products, services, and policies.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved adequately.
- Maintains positive guest and colleague interactions with good working relationships.
- Personally and frequently verifies that guests are receiving the best possible service during check-in and checkout.
- Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
- Operational
- Meets and greets all guests and assists with registrations.
- Ensures strict control of room keys.
- Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Prepares welcome cards and keys for arriving guests.
- Ensures accurate knowledge of hotels and tourism in the city/country
- Reports “Lost and Found” items.
- Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Supports and embraces the spirit of “We work through Teams”.
- Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
- Other Duties
- Attends and contributes to all training sessions and meetings as required.
- Exercises responsible behavior at all times and positively represents the hotel team and Hyatt International.
- Reads the hotel's Associate Handbook and has an understanding of, and adheres to, the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety.
- Ensures high standards of personal presentation and grooming.
- Responds to changes in the Front Office function as dictated by the industry, company, and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.
- Administration
- Maintains the Daily Log Book.
- Reports “Lost and Found” items.
- Customer Service
- Delivers the brand promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers as appropriate.
- Be familiar with the hotel’s products, services, and policies.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved adequately.
- Maintains positive guest and colleague interactions with good working relationships.
- Personally and frequently verifies that guests are receiving the best possible service during check-in and checkout.
- Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
- Operational
- Meets and greets all guests and assists with registrations.
- Ensures strict control of room keys.
- Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Prepares welcome cards and keys for arriving guests.
- Ensures accurate knowledge of hotels and tourism in the city/country
- Reports “Lost and Found” items.
- Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Supports and embraces the spirit of “We work through Teams”.
- Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
- Other Duties
- Attends and contributes to all training sessions and meetings as required.
- Exercises responsible behavior at all times and positively represents the hotel team and Hyatt International.
- Reads the hotel's Associate Handbook and has an understanding of, and adheres to, the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety.
- Ensures high standards of personal presentation and grooming.
- Responds to changes in the Front Office function as dictated by the industry, company, and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.
geo
in Jordan , Amman city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Entry level
Jobs in Jordan
1 month ago
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