Call Center Agent-arabic

Job Description: Handling the Customer Care shift in between 24/7 including Weekends and Public holidays. Handling night shift alone in control room and assigning the technicians upon customer’s request. Receive, manage and resolve customer complaints. Scheduling appointment for New Connections & Disconnections, meter reading, invoice delivery, payments etc. Giving instructions to the Customers to those who will request for Disconnection and obtaining Clearance Certificate. Informs customers of registration procedures, payment options and office location and timing details. Coordinating all transaction inquiries (payment, invoice, service charge etc.) to every customer. Guiding customers on how to do Website / App registration and process the payment. Handling customers who will pay Monthly/Quarterly bill and who will claim Final Bill/Refund and Clearance Certificate in the office. Filing the Daily Technician’s Report (Connection/Disconnection & Emergency Log). Attending emergency calls (Mock Drills), providing the safety procedure according to the company standard. Assisting Front desk agent during clearance timings, when required. Coordinate with Accounts Department for final invoice and clearance issuance. Covering the front desk reception, reception line, when required. Coordinate with O&M department for emergency assistance when required. Following Up on Late Payments on phones. Coordinating Late Payment SMS with IT. Scheduling appointment for doorstep payments etc. Requirement: Can join immediately Job Location : Abu Dhabi 2 years experience in the similar position Job Types: Full-time, Permanent Work Remotely: No