Call Center Agent - The Ned Doha
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Heroes of the Hotel, our Reservations Team have impeccable attention to detail and pride in the work they do. Our amazing Reservations team ensure our guests truly experience a luxrious, unforgettable 5* stay.
We are looking for an experienced and passionate Call Center Agent (Rooms & F&B) to deliver exceptional guest experience. You will have exceptional people skills, be comfortable with standard PC systems and have a passion for helping people You are great at multi-tasking and thinking outside the box. If you are passionate about hospitality and have experience as a Call Center Agent in a high-volume hotel environment, then we want to hear from you!
What we offer you as a Call Center Agent:
Apply today and join us as a Call Center Agent!
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO
We are looking for an experienced and passionate Call Center Agent (Rooms & F&B) to deliver exceptional guest experience. You will have exceptional people skills, be comfortable with standard PC systems and have a passion for helping people You are great at multi-tasking and thinking outside the box. If you are passionate about hospitality and have experience as a Call Center Agent in a high-volume hotel environment, then we want to hear from you!
What we offer you as a Call Center Agent:
- One of the most competitive salaries in the country
- Complimentary meals on duty
- Amazing learning and development programs
- Discounted rates at The Ned Doha
- Fantastic career growth opportunities
- To answer questions, handle complaints, and troubleshoot problems in a timely manner and direct caller to appropriate department - if any
- To ensure efficient communication within to and from the hotel while maintaining attentive courteous and efficient customer service
- To deal directly with customers either by telephone, electronically or face to face
- To respond promptly to customer enquiries
- To obtain and evaluate all relevant information to handle product and service inquiries
- To process orders, forms, applications, and requests
- To direct requests and unresolved issues to the designated department
- To manage guest’s accounts
- To maintain records of customer interactions and transactions
- To record details of enquiries, comments, and complaints
- To record details of actions taken
- To ensure customer databases are up to date
- Previous hotel experience in a similar role
- Passionate, motivated with exceptional customer care skills
- Able to respond effectively to customer complaints ensuring the necessary information is given to the right people
- Well organised, adaptable and flexible to work varied hours
- Previous experience within a fast paced environment
- Working knowledge of Opera and OpenTable systems preferred
- Good level of written and spoken English
Apply today and join us as a Call Center Agent!
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO
geo
in Qatar , Doha city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Entry level
Jobs in QatarThis job is closed
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1 year ago
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