Director, Revenue Operations

About Us

At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 59 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals.

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and the US. Learn more on our company page.

About You

You love driving high-visibility, high-impact projects that help companies scale in new markets worldwide. You thrive in fast-paced, dynamic environments and use your strong communication skills to influence and collaborate with key partners successfully. You’re an analytical and nimble executor who believes quality work and thoughtful strategy is vital to sustainable business growth.

About this role:

We are looking for a Director, Revenue Operations to lead the Revenue Operations team in New Ventures, focusing on the Udemy Business (UB) business. The New Ventures team is responsible for accelerating Udemy’s growth in international markets. We work with strategic partners in select markets, currently Japan, South Korea, China and Vietnam. The mission of the Operations team is to enable GTM teams to scale and grow top-line revenue efficiently. This role will manage a team to work with the New Ventures leadership on supporting, planning, reporting and execution of the GTM team’s goals (e.g. Sales, Customer Success and Marketing).

The ideal candidate must be a leader with a strong analytical and problem-solving skill-set, as well as experience building and running a Revenue Operations team in a start-up environment and growing it to a substantial scale. Drawing from best practices while creatively applying new thinking to the unique challenges of the New Ventures team would be critical for success in this position. This role will report into the President of New Ventures.

What you'll be doing:

• Ensure accurate reporting and data integrity across relevant metrics
• Prescribe, implement, manage and simplify processes
• Evolve the Go To Market (GTM) technology stack to support the needs of the business
• Establish and own consistent and predictable forecasting across all elements of GTM
• Be a proactive agent of growth and advisor to New Ventures leadership and be the voice to the broader global operations team with relevant stakeholders
• Partner with global Udemy Business Revenue Operations team to manage and deliver on cross-functional programs

What you’ll have:

• Track record of building and managing an Operations team in high growth B2B SaaS organizations
• Strong Sales Operations experience
• Good understanding of Customer Success and Marketing Ops and how to work sucessfully with them
• Experience with partner relationship models and international markets
• Ability to roll your sleeves up and get into the details whilst being able to zoom “in and out”; think strategically, execute flawlessly
• Creative problem-solving skills
• Executive-level verbal & written communication skills
• Desire to influence execution and lead change management
• Japanese/ Korean/ Mandarin language skills (Preferred but not required)

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.
• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
• We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Learn more about our certification here and find out what it's like to work at Udemy on our blog.

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.

About Our APAC Region

When you join Udemy in our Asia Pacific (APAC) region, you’ll have the chance to help our globally established business grow locally. We have a solid foundation and a great reputation — and you can be part of the next stage of our journey.

Our investment in the region is significant, with offices in Australia and India and an expanding presence in Singapore, Indonesia, Japan, and beyond. It comes with countless opportunities to make learning more accessible to millions. You’ll work with various cultures with unique needs, affording you the chance to learn and progress in your career. And that progression doesn’t come at the cost of work-life balance; people are at the heart of our mission, which is why we’re committed to looking after ours.

Would you like to learn more about Udemy? Here are a few resources:

How Udemy Started [video]

Investor Overview

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