Head of Operations - Morocco
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- Lead the Supply Operations & Partner Operation teams of Morocco
- Be the owner of Operations P&L (courier cost, compensation cost, Live Operations, Materials etc..).
- Define the medium and long-term strategy to achieve growth and profitability targets.
- Be responsible for Operational Excellence levers, including courier profitability and incentives management, supply and demand balance, delivery times optimization, courier positioning and zoning & implementing logistics features
- Improve the operations by ensuring our ambitious targets
- Hire, train, and mentor the team members
- Standardize processes across the different geographies under your scope
- Build tools to speed up Local teams’ autonomy
- Commit to contributing to Glovo’s growth, getting the job done
- Work with local providers and legal teams, to ensure the best-in-class operations in the region
- Bring the operations team to the next level!
- Get feedback from our couriers & our partners and translate it into product and operations improvement.
- Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.
- Give visibility using analytical reports to the main stakeholders of the project status and follow up on the next steps. Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses.
- Improve the operational efficiency of our partners by making sure we always deliver the best service to our customers
- Contribute to stratospheric job creation and earnings for thousands of people
- Implement, standardize and execute processes across all cities.
- Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
- 5 to 10 years in fast-paced environment, preferably in ops/strategy consulting, in an operations/logistic company or in FMCG/retail/top tech firms
- The skills to manage the big picture and the smallest details. You´re always on top of your deadlines and you demonstrate to be an organization freak!
- Track record of success delivering and implementing new solutions/processes/standardization
- Experience in KPIs tracking and creation and optimization expertise
- Problem solver, data-driven decision-making with a strong analytical approach
- A Master’s degree in Engineering, Business, Economics are a plus
- Ability to manage small work teams and lead changes
- Excellent communication skills
- An empathetic, inclusive, and curious attitude
- Proficiency in Excel is mandatory. SQL knowledge is a plus
- Excellent French, English & Arabic
- Enticing equity plan
- Top-notch private health insurance
- Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
- Discounted gym memberships
- Flexible time off (take the time you need) and hybrid working model (own your time)
- Enhanced parental leave including nursery support!
- Online therapy and wellbeing benefit
- External learning budget
- Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance
geo
in Morocco , Casablanca city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Mid-Senior level
This job is closed
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2 years ago
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