Services Operations Manager

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The Services Operations Manager leads, develops and manages the Service Operations in Morocco reporting to MED Cluster Operations Manager and functionally to Service Sales Manager in Morocco.

Dealing with Services for Electrical Sector products (UPS, MV/LV Switchgear & component, etc..), responsibilities cover: Installed base management, Service planning, Repair workshop, Service Agreements, Installation and Commissioning & Repairs at customer site, Preventive Maintenance, Retrofit, etc.... Role is responsible for running and developing service operations in line with profit plan requirements, whilst applying the Eaton standard work practices as defined by Eaton Business System and driving Eaton’s Zero Safety Culture. Participation to MED cluster activities, management, development and cooperation is essential part of the work.

Job Responsibilities

Organize and plan the execution of the contracts + Adhoc services based on service sold by sales team and in line with customer expectations

Ensure the highest level of safety standards are implemented and aligned with MESH, Eaton's Zero Incident Safety Culture as well as national guidelines and procedures.

Responsible for building and maintaining Field resources capabilities & skills (technical training, tools, etc..)

Management of Field Service Technicians & Engineers team. Ensure efficient utilisation of FST/FSE force, compliance to EHS regulations, Field Audits, Training and development, building and maintaining Field resources capabilities & skills (technical training, tools, etc..)

Develop, inspires, motivates and manages the team in line with the Eaton Leadership Model to achieve business goals.

Drive Operational Standardization across the Country, including operational improvements in field engineering, back-office functions and service coordination in the Cluster and Shared Services centers.

Act as senior escalation point for customer, technical and operational escalations, coordinating with available teams to resolves issues. Work needs to be coordinated with Points of Contact in the factories, technical teams and EMEA Services

Facilitate as applicable the implementation and delivery of improved Field Service Systems (SAP / Salesforce)

Contribute to the EMEA Service Strategic Plan to ensure growth and sustained profitability in line with Eaton's overall strategic goals - particularly focused on EMEA productivity expectations.

Manage required performance metrics and evaluates and interprets data to drive performance improvement and productivity throughout the organization.

When required, interact with the EMEA Central Service Operation Manager on standards implementation, and participate in identifying, defining best practices and new standards

Interact with other operational teams in the country to identify and implement synergies.

Are you?

Qualifications

Qualifications:

Education Level Required

B.Sc. In Electrical engineering or proven industry experience.

Preferred Education Level

Experience in Team Leading / Operational Management >5yrs, Knowledge of Field Service in industrial B2B environment, Experience in the electrical services preferably with UPS / MV & LV systems.

Technical Knowledge/Soft Skills

Advanced IT skills (Office 365, ERPs SAP, Salesforce)

Fluent in French & English.

Ability to lead the service team including remote team members

Strong communication and interpersonal skills

Systematic & good Time Management

Strategic vision

Transparency.

Then we want to hear about you!

What Eaton Offers

Contract in fast growing global company

Challenging projects in dynamic collaborative team

Great promotional opportunities – We encourage internal promotion, whenever possible

Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

(Candidate selected for the vacancy will be subject of a background screening)

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries.

Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030.

Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above.

Job: Sales

Region: Europe, Middle East, Africa

Organization: ES EMEA ETD SERV Services

Job Level: Manager

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid

Does this position offer relocation?: No

Travel: Yes, 10 % of the Time