Contact Center Executive
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Facilitate the flow of information between the customer and the CMTs/ Operations.
Coordinate with the dispatch team, when needed, to send products or provide services on time to customers.
Book Import Express request.
Log potential sales lead and root them to the sales team
Identify and escalate priority issues to the Team Leader to ensure customer queries are being handled.
Act as operators, receiving and transferring calls and taking messages.
Place pick-up and/or book collection for cash and account customers within the permissible agreed upon limit to ensure business orders taking.
Log customers’ supplies order requests to ensure easy procurement channel to customers
Profile description:
Additional Requirements:
· Good communication skills
· Having good command in: Problem Solving/Reasoning skills
· Attentive to Detail
· Conceptual Thinker & Innovative
geo
in Lebanon , Beirut city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Entry level
contact info
Interested candidates can send their CV’s to mentioned Email address: bey.hr@aramex.com
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2 years ago
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